How to Configure Kiosk

If you have purchased an AlphaCard Visitor Pass Kiosk to use with your  AlphaCard Visitor Pass software, you can use the main Secure software to configure how your Kiosk software performs.

Configuring Visitor Pass Kiosk

To configure AlphaCard Visitor Pass Kiosk, first go to the Configuration tab.

Next, Click on Advanced Options.

Select the option on the left for KIOSK – General.

The options in this menu are:

• Administrator Password – allows you to set a password for exiting Kiosk mode
• Timeout – controls how long the Kiosk displays check-in successful before returning to home screen
• Document Printing Behavior – controls how visitor signed documents print from the Kiosk
• Disable Alt+F4 – disables the ability to use this key command to exist Kiosk mode
• Company Logo Image Location – allows you to personalize the Kiosk home screen by displaying your logo
• Enable Barcode Scanning – allows Kiosk check-ins via a barcode scan
• Enable ID Scanning – allows for Kiosk check-ins via a Scanshell ID Scanner
• Success Tone – allows you to upload a sound to be played from Kiosk when a visitor check in is sucessful
• Failure Tone – allows you to upload a sound to be played from Kiosk when a visitor check in fails
• Visitor Lookup is Enabled – allows visitors to search through a list of visitors to check themselves in
• Allow Duplicate Registration – allows the visitor to register themselves, even if they are already registered

The next tab will allow you to customize the information available to Kiosk users, and specify the steps that you want as part of the check in process. Click on the Kiosk – Assistants tab to configure these options.

This menu will allow you to configure 4 major categories of Kiosk functionality:

• Check In
• Check Out
• Visitor Registration
• Event Registration

How to: Configure Kiosk Check-in Procedure

The check-in procedure is divided into 4 sub-sections. They are:

• Event Details
• Visitor Details
• Documents
• Summary

The Event Details tab allows you to control what information about the event is visible to the visitor. It gives you the options to either hide the entire menu, or to manually select exactly what information is displayed.

You also have the ability to upload a video and require acceptance, for programs such as required safety measures or non-disclosure agreements.

The Visitor Details tab allows you to control what information about the visitor record is visible.

Similar to the Event Details tab, you can select to entirely hide the visitor information, or manually select the displayed information.

The Documents tab allows you to require the visitor sign any documentation legally required to enter your facility. These can be anything you need such as a safety waiver, or a non-disclosure agreement. Please see our support article on how to create these documents. Setting Up Sign-In Documents.

The Summary tab is a combination of the Event Details and Visitor Details section. It allows the visitor to see all the information in one convenient screen. The options allow the same control as the pages the information comes from.

How to: Configure Kiosk Check-Out Procedure

The Check-Out Procedure has a single screen available: Summary. This tab allows you to display the Visitor and Event Information when the visitor checks out

How to: Configure Kiosk Visitor Registration

The Visitor Registration tab configures all the options for your visitors to search for themselves in the database, and to change their registration.

The Search tab sets the information that the visitor can enter to find themselves in the database.

The Record Selection tab allows the visitor to search a list for their registration information.

The Visitor Details tab can be used to configure what information from the database is visible.

The Host Selection tab controls the ability for the visitor to select who is hosting their visit.

The Documents tab controls the ability for the visitor to sign any required documentation.

The Summary tab controls the fields visible at the end of the registration process

How to: Configure Kiosk Visitor Event Registration

The Event Selection tab allows the visitor to select the event they are attending.

The Search Tab controls the visitor being able to search for attendees of the event.

The Record Selection tab controls the visitor being able to search and select their record from among a list of attendees.

The Visitor Details tab allows the visitor to see the specified parts of the database for their own record information.

The Documents tab allows you to force the visitor to review and sign and required documentation before check-in.

The Summary tab controls the information that the visitor sees upon completing the check-in process.

Once all of these have been set, your Kiosk software should be configured to the exact visitor check-in process that you require for your needs. If you continue to experience problems, or have questions about your AlphaCard Visitor Pass software, please contact AlphaCard technical support.