AlphaCard Return Policy
We stand behind every product we offer with the industry's best return policy - you'll never pay a restocking fee for unopened items returned within 30 days. We make the returns process as easy as possible, but all returns require a Return Merchandise Authorization (RMA). Call us at 800-717-8080 x3.
Most unopened items in new condition may be returned within 30 days of receipt for a refund, with no restocking fees. Non-returnable items include special order or customized products, encoded cards, opened or used items including ribbons, cards, and cleaning kits.
Defective or Incorrect Merchandise
If you received a defective item or one that is different then what you ordered, please contact us within 30 days so we may resolve the issue promptly. In order to determine if a printer or system is defective, we may need to set up a free troubleshooting session with our ID experts.
If the printer or system you purchased doesn't meet your needs, please contact us within 30 days to discuss our upgrade program. We will do everything we can to find a replacement that better suits your requirements. The full cost of the original printer will be credited to your upgrade order—you'll only pay the difference between the price of the returned printer and the replacement, plus any additional supplies.
Printers and systems that have been opened are generally not returnable for a refund. Special exceptions may be made by your sales representative within 30 days of purchase; restocking fees may apply.
If the software you purchased doesn't meet your needs, please contact us to discuss our upgrade program. Upgrades within 30 days of the original purchase will receive a full credit towards the upgraded version. After 30 days, substantial upgrade discounts are still available. Talk to your sales representative for more details.
Software that has been opened or installed is generally not returnable for a refund. In certain circumstances, special exceptions may be made by your sales representative within 30 days of purchase; restocking fees may apply.
Special Order and Custom Items
Due to the special nature of custom & special order products, we are unable to accept returns or order cancellations on these items (with the exception of warranty repair or replacement of eligible items). Examples of these products include:
Custom designed lanyards & badge reels
Temperature screening kiosks
Custom holographic laminates
You'll never pay a restocking fee to return unopened items within 30 days. Non-returnable items include special order or customized products, encoded cards, opened or used items.
In special circumstances, your sales rep may approve a return or exchange of an opened ID card printer or of software that has been installed. In these situations, a restocking fee of 10-50% may apply depending on the condition.
Refund amounts will be applied to the original payment method. Checks will be issued to the billing name and address on the original invoice. Please allow 2-4 weeks for refunds to be processed and issued.
All returns and exchanges require a valid RMA number and our subject to our return policy.
Returns must be packaged in the original manufacturer's packaging (both inside and outside).
Any manuals, cables, warranty cards, static bags, etc. must be included with the return.
Original shipping fees are not refunded. Return shipping and insurance fees are the responsibility of the customer.