How To Resolve Error 24 on a Rio Pro

If you get error code 24 on a Magicard Rio Pro, this is because the mid sensor is being blocked, and about 80% of the time spraying air in the card track under the ribbon sensor before the sticky roller solves the problem.  See image below for reference on where to spray air.

Resolve Error 24

It is recommended to also run a Soak Test

If you continue to experience problems, please contact AlphaCard technical support.