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Unlike other providers, AlphaCard promises FREE email support for the entire life of your printer! With AlphaCare you'll get direct access to our professionally trained technical support experts who have years of experience working with customers just like you.
TrueSupport® plan coverage goes above and beyond standard AlphaCare services to include priority phone support, free software updates, an annual printer check-up, and other advanced services for the duration of your subscription. With TrueSupport, you'll get direct access to our professionally trained technical support experts who have years of experience working with customers just like you.
| Benefit Comparison |  |
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|---|---|---|
| included | low subscription fee | |
| Phone Assistance & Training | first 30 days of purchase | ✔ |
| Lifetime Email Support | ✔ | ✔ |
| Warranty Advocate Service | ✔ | ✔ |
| Printer Repair Facilitation | ✔ | |
| 30 Day Upgrade Program | ✔ | |
| Free loaner coverage & printer repair during TrueSupport plan coverage period | ✔ | |
| Complimentary one hour of training annually | ✔ | |
| Complimentary cleaning kit and remote printer check-up provided annually | ✔ |
- Standard Benefits
AlphaCare is the industry's best support plan, and it's FREE for AlphaCard customers. Whether you are setting up an ID card system for the first time, or you need help with troubleshooting, our friendly experts will get you on track quickly.
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Free Phone Assistance & Training within First 30 days ($160 Value) Whenever you purchase a complete AlphaCard printer system, you qualify for up to one hour of training to be used within 30 days ($160 value). Receive up to 30 minutes with a standalone printer or software purchase ($80 value). |
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Lifetime Email Support Our ID experts will help you troubleshoot issues including break-fixes, basic calibration and configuration, print errors, jams, ribbon breaks, printer cleaning, software updates, and driver and firmware updates via email. |
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30-day Phone Support We know getting started can be the hardest part, so for the first 30 days after purchase AlphaCare includes FREE phone support. You'll have direct access to our ID experts for technical support & diagnostics on any ID printer or software related issues. |
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Lifetime Printer Repair Facilitation If your printer ever needs to be sent in for repairs, AlphaCard will facilitate the repair process (shipping and repair charges may apply). |
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Warranty Advocate Service Every ID printer comes with a manufacturer warranty that generally covers parts and labor for 1-3 years. AlphaCard will help you understand your coverage and serve as your advocate to make sure you get the full benefit of your warranty, including any loaner printer coverage. |
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30-Day Upgrade Program If you determine that your new system doesn't meet your needs within 30 days, you may return your software or printer for a full credit towards a replacement product. |
Select printers include one full year of TrueSupport for free!
Upgrade to TrueSupport for world class, full service technical support. You'll get direct access to our professionally trained technical support experts who have years of experience working with customers just like you. Whether you are setting up an ID card system for the first time, or you need help with troubleshooting, our friendly experts will get you on track quickly.
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TRUESUPPORT HELP You can talk directly to our dedicated support team on the phone. On top of our complimentary lifetime email support (1-3 day turnaround) and 30-day setup over the phone, TrueSupport coverage plans will include troubleshooting and technical support via phone and hands-on help via remote desktop assistance during your subscription period from the best technical experts in the industry. |
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PREMIUM SERVICE As a TrueSupport subscriber, you'll receive a complimentary cleaning kit and remote printer check-up annually through the duration of your subscription. Through these preventative services, potential future obstacles that could interrupt daily business operations can be avoided. |
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PRINTER MAINTENANCE + LOANER COVERAGE Within your TrueSupport coverage period, our technical support experts are standing by to offer remote phone support. If your ID card printer requires service, we'll provide a loaner machine to keep your business running while we repair your printer. |
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TRAINING Get one hour of training every year to maximize every feature of your investment, or just brush-up on the basics. We want to help you do your job easier! |
| EXTENSION OPTIONS Options to extend your TrueSupport coverage are available. Call us now for pricing and enrollment (800) 717-8080. |
Extended Services
— available at $150 per hour —
- Extended training sessions (beyond 1st hour included with AlphaCare)
- Physical printer repairs or module installation
- Assistance for software installed in a non-supported environment
- Card design services