How to Resolve a Ribbon not Detecting on a C30e

If your C30e ID card printer is not properly recognizing your ribbon, either by not recognizing the type of ribbon or acknowledging that a ribbon has been replaced, you will need to update the printer firmware and driver.

Please Note: The Fargo C30e has been discontinued by the manufacturer and repairs are no longer available. If you need a new printer, the AlphaCard System Selector can help you find the best printer for your needs.

Resolve a ribbon not detecting on a Fargo C30e

1. Try a different ribbon.
2. Update the printer’s driver and firmware.
3. Verify that you are using the correct power supply.

If you continue to experience problems, please contact AlphaCard technical support.