AlphaCard Technical Support

How to Calibrate the Flipper Module on a PRO 500

How to Calibrate the Flipper Module on a PRO 500

How to Calibrate the Flipper Module on a PRO 500

If your AlphaCard PRO 500 printer is having problems flipping cards, you may need to calibrate the flipper module.

AlphaCard Support Utility

To begin, you will need the AlphaCard Support Utility icon on your computer’s desktop. If you do not have this, you will need to download and install the AlphaCard Support Utility. To do so:

  1. Download the AlphaCard Support Utility.
  2. Click the AlphaCard Support Utility link and save the file to your PC. DO NOT run this file from the Internet.
  3. To install the Utility, navigate to the location where the file was saved and double-click on the icon to start the installation.
  4. Select Run and use the defaults to install the utility.

Calibrate the Flipper Module

  1. Double-click the AlphaCard Support Utility icon that should now be on your desktop.
  2. Make sure that your ribbon is installed and printer lid shut.
  3. Select USB from the Port drop down and select your printer.
  4. Select the Statistics and Commands tab, enter DEALERSERVICEON and click Send.
  5. Enter FLP1600 in the Quick Command field and click Send.
  6. The printer should receive then receive the message – try closing out of the support utility, re-opening your card software and try printing again.

If you continue to experience problems, please contact AlphaCard technical support.

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