How to Resolve Ribbon Breaking on a DTC4000

If you are having issues with your ribbons breaking when you try to print with your Fargo DTC4000 printer, there are several steps you can take to resolve the issue.

If your ribbon breaks, you can repair it by taping the broken ends back together to continue printing. If your printer continues to break the ribbon, follow these steps.

Please Note: The Fargo DTC4000 has been discontinued by the manufacturer. If you need a new printer, the AlphaCard System Selector can help you find the best printer for your needs.

How to Resolve a Breaking Ribbon

1. Update your printer’s drivers and firmware to the newest versions.
2. Clean your printer. Regularly cleaning the printer will keep out dust and debris, which can damage the print head.
3. Make sure your ribbon cartridge is installed correctly.
4. Calibrate the ribbon sensor.
5. Reduce the print head power.
6. Try using a different ribbon.
7. Ensure that you are using the correct power supply (each printer comes with a power supply). Also make sure that the printer is not plugged into a surge protector.

If you continue to experience problems, please contact AlphaCard technical support.