AlphaCard Technical Support

How to Calibrate a Ribbon Sensor on a PRO 500

How to Calibrate a Ribbon Sensor on a PRO 500

How to Calibrate a Ribbon Sensor on a PRO 500

If your AlphaCard PRO 500 card printer is not properly recognizing your ribbon, either by not recognizing the type of ribbon or acknowledging that a ribbon has been replaced, you will need to calibrate the ribbon sensors on your Pro 500 printer.

AlphaCard Support Utility

To begin, you will need the AlphaCard Support Utility icon on your computer’s desktop. If you do not have this, you will need to download and install the AlphaCard Support Utility. To do so:

  1. Download the AlphaCard Support Utility.
  2. Click the AlphaCard Support Utility link and save the file to your PC. DO NOT run this file from the Internet.
  3. To install the Utility, navigate to the location where the file was saved and double-click on the icon to start the installation.
  4. Select Run and use the defaults to install the utility.

To Calibrate Your Printer

  1. Double-click the AlphaCard Support Utility icon that should now be on your desktop.
  2. Select USB from the Port drop down and select your printer.
  3. Type DEALERSERVICEON in the Quick Command Box.
  4. Select the Statistics and Commands tab, enter FCL in the Quick Commands field, and click Send.Enduro Calibrate 1
  5. The display on the printer will show the progress of the calibration and then restart.
  6. Type DEALERSERVICEOFF in the Quick Command Box to turn the dealer service mode off.

Your PRO 500 printer ribbon sensors should now be calibrated and working properly. If you continue to experience problems, please contact AlphaCard technical support.

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