How to Resolve a Card Jam in an Enduro

If your cards keep jamming when you try to print with your Magicard Enduro, Enduro+, or Enduro 3e printer, there are several steps you can take to resolve the issue.

How to Resolve Card Jams

1. Update your printer’s drivers and firmware to the newest versions.
2. Clean your printer. Regularly cleaning the printer will keep out dust and debris, which can damage the print head. Watch the Enduro cleaning video.
3. Ensure that you are using the correct Sunpower brand power supply (each printer comes with a power supply). Also make sure that the printer is not plugged into a surge protector.
4. Calibrate the ribbon sensor by sending the FCL command.
5. Finally, ensure your cards are not CR-79 sized, which can cause problems.

If you continue to experience problems, please contact AlphaCard technical support.