How to Calibrate a Ribbon Sensor on a Quantum 2

If your Quantum 2 ID card printer is not properly recognizing your ribbon, either by not recognizing the type of ribbon or acknowledging that a ribbon has been replaced, you will need to calibrate the ribbon sensors on your Primacy printer.

Please note, a YMCKO ribbon must be installed to run the calibration.

To Calibrate Your Printer

1. Go to your Devices and Printers folder on your computer. Right click on the Evolis Quantum 2, and choose Printing Preferences.
2. Click on the Tool tab, and click on the Dialog with Printer button.
3. Then in the Command bar, type Sa;c (again, must be exact) and click the Enter button on your keyboard to send the command. The printer will then check the color sensor. The answer should be OK.

Your printer ribbon sensors should now be calibrated and working properly. If you continue to experience problems, or if either test resulted in an answer other than OK, please contact AlphaCard technical support.