Our technical support team is here for you but if you want to learn more about your ID card printer, if you have an issue outside of business hours, or you want to get hands-on experience with your ID card printer, you’ll want to check out the wide range of online support articles for the AlphaCard PRO printers.
AlphaCard PRO 100 Technical Support Articles
From the AlphaCard PRO 100 printer page you can view the printer brochures and information, watch support videos, and download the newest drivers and firmware. You can also find support articles on these topics:
- Color matching
- Run a printer self test
- How to calibrate a ribbon sensor
- How to determine ribbon level
- Updating firmware
- How to resolve light or faded printing (basic steps)
- How to resolve light or faded printing (advanced steps)
- Using the scaled image feature
- How to enable AlphaGuard
- How to resolve a card jam
- How to resolve a breaking ribbon
- How to adjust the printhead power
- No magnetic data has been provided error
- How to query
- How to clean with a Mac
AlphaCard PRO 500 Technical Support Articles
From the AlphaCard PRO 500 printer page you can view the printer brochures and information, watch support videos, and download the newest drivers and firmware. You can also find support articles on these topics:
- Color matching
- How to enable AlphaGuard
- How to enable dual-sided printing
- How to calibrate a ribbon sensor
- How to calibrate the flipper module
- Encoding
- No magnetic data has been provided error
- How to determine ribbon level
- Updating firmware
- How to resolve light or faded printing (basic steps)
- How to resolve light or faded printing (advanced steps)
- How to resolve no film detected error
- How to resole a card jam
- How to resolve a breaking ribbon
- Using the scaled image feature
- How to adjust the printhead power
- How to set a static IP address
AlphaCard PRO 700 Technical Support Articles
From the AlphaCard PRO 700 printer page you can view the printer brochures and information, watch support videos, and download the newest drivers and firmware. You can also find support articles on these topics:
- Color matching
- Updating firmware
- How to calibrate the flipper module
- How to enable AlphaGuard
- How to enable dual-sided printing
- How to calibrate a ribbon sensor
- Encoding
- No magnetic data has been provided error
- How to determine ribbon level
- How to resolve error 24
- How to resolve light or faded printing (basic steps)
- How to resolve light or faded printing (advanced steps)
- How to resolve no film detected
- How to resolve a card jam
- How to resolve a breaking ribbon
- How to use the scaled image feature
- How to adjust the printhead power
- How to use the Custom AlphaGuard key
- How to set a static IP address
