Dedicated support at your fingertips
You can actually talk to our dedicated support team on the phone. On top of our complimentary lifetime email support (1-3 day turnaround) and 30-day setup over the phone, TrueSupport will include troubleshooting and technical support via phone and hands-on help via remote desktop assistance from the best technical experts in the industry.
PREMIUM SERVICE + MAINTENANCE
As a TrueSupport subscriber, you'll will receive a complementary cleaning kit and remote printer check-up annually through the duration of your subscription. Through these preventative services, potential future obstacles that could interrupt business's daily operations can be avoided.
PRINTER MAINTENANCE + LOANER COVERAGE
Within your TrueSupport coverage period, our technical support exports are standing by to offer remote phone support. If your ID card printer requires service, we'll provide a loaner machine to keep your business running while we repair your printer.
Get one hour of training every year to help you take advantage of every feature and know it well to help you and your business.
Options for extending your TrueSupport to 5-year plans are available. Call us now for pricing and enrollment (877) 907-9834
- Have Questions? We Have Answers!
CALL US NOW for pricing and enrollment in TrueSupport (877) 907-9834 with your Printer Serial Number & Purchase Date
|IDW Care - Included with every printer purchase
TrueSupport Premium Plan
|3-year manufacturer’s warranty on printer hardware (parts + labor)
||3-year manufacturer’s warranty on printer hardware (parts + labor)
||Free loaner coverage & printer repair during TrueSupport plan coverage period
|Free 30-day setup w/ phone support
||Free 30-day setup w/ phone support
||Phone-based technical support including remote assistance
|Lifetime email support
||Lifetime email support
||Complementary one hour of training annually
|Additional phone-based technical support at standard billing rate
||Additional phone-based technical support at standard billing rate
||Complementary cleaning kit and remote printer check-up provided annually
|Factory warranty and repair advocacy
||Factory warranty and repair advocacy
||Options for extension to 5-year plans available
|Claims initiated via support email address post 30-day setup support promise
||Claims initiated via support email address post 30-day setup support promise