TrueSupport Premium Plan
TRUESUPPORT HELP
Dedicated support at your fingertips
You can talk to our dedicated support team on the phone. Enjoy lifetime email support (1-3 day turnaround), 30-day setup over the phone, troubleshooting, technical support via phone, and remote desktop assistance.
PREMIUM SERVICE + MAINTENANCE
Members receive a complimentary cleaning kit and remote printer check-up. Includes a 3-year manufacturer warranty on all parts and labor for every printer purchase.
LOANER COVERAGE
Within your manufacturer's warranty period, we'll offer a loaner to keep your business running during printer repairs.
TRAINING
Get one hour of training annually to maximize your printer's features.
EXTENSION OPTIONS
Options for extending your TrueSupport to 5-year plans are available. Call us now for pricing and enrollment (877) 907-9834
- Have Questions? We Have Answers!
CALL US NOW for pricing and enrollment in TrueSupport (877) 907-9834 with your Printer Serial Number & Purchase Date
| Support - Included with every printer purchase | TrueSupport Premium Plan | |
| 3-year manufacturer’s warranty on printer hardware (parts + labor) | 3-year manufacturer’s warranty on printer hardware (parts + labor) | Loaner coverage during manufacturer warranty period |
| Free 30-day setup w/ phone support | Free 30-day setup w/ phone support | Phone-based technical support including remote assistance |
| Lifetime email support (1-3 days turnaround response time) | Lifetime email support (1-3 days turnaround response time) | Complementary one hour of training annually |
| Additional phone-based technical support at standard billing rate | Additional phone-based technical support at standard billing rate | Complementary cleaning kit and remote printer check-up provided annually |
| Factory warranty and repair advocacy | Factory warranty and repair advocacy | Options for extension to 4-year and 5-year plans available |
| Claims initiated via support email address post 30-day setup support promise | Claims initiated via support email address post 30-day setup support promise | |
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