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Technical Support

  • Why You Need to Clean Your ID Card Printer

Ask AlphaCard: Why do I need to clean my printer?

By |December 10th, 2019|

Cleaning your card printer is a quick and easy task that can save you hundreds, or even thousands, of dollars in future repairs and only requires minimal supplies. Let our ID experts explain why this […]

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  • Announcement About Datacard Regionalized Ribbons

Important ribbon update for our customers with Datacard printers

By |November 12th, 2019|

This is important information for all Datacard printer users
– Datacard is moving to regionalized ribbons and it will have a large impact on
which ribbons you buy and what is available in your region. These regionalized
ribbons […]

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  • Access hundreds of AlphaCard Technical Support articles online

Free online technical support articles for your ID card printer!

By |October 22nd, 2019|

ID card printing doesn’t have to be complicated or time-consuming – to help you understand your system better, check out the hundreds of online support guides our tech support experts have put together!

ID Card Printer […]

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  • How to Print Dual-Sided ID Cards on a Single-Sided Printer

Printing dual-sided cards on a single-sided printer may not save time or money

By |April 30th, 2019|

If you purchased a single-sided ID card printer but now want to change your card design to be dual-sided, you may be torn between getting an entirely new printer and manually flipping cards to print […]

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  • How to Slot Punch Plastic ID Cards

Be careful when slot punching your prox cards!

By |April 23rd, 2019|

Prox cards, like affordable AlphaPass cards, add efficiency to your day – they are the fastest and easiest way to unlock the door at work, at the gym, at the pool, or anywhere else that […]

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  • Online Technical Support Guides for AlphaCard Visitor Pass

All the support guides and how to’s for AlphaCard Visitor Pass

By |April 16th, 2019|

AlphaCard Visitor Pass software can be used in so many ways, from simply checking visitors in and out from your office to managing guest lists for large events. Get the most from your software with […]

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  • Expert Technical Support from AlphaCard

Get the most out of your ID system with online technical support resources

By |March 19th, 2019|

A complete ID card system includes a printer, software, and supplies – if you’re new to ID card printing, that’s a lot of new equipment to learn about! Our technical support reps have put together […]

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  • Online Technical Support for AlphaCard ID Suite v11 Software

On-demand technical support for AlphaCard ID Suite software

By |December 11th, 2018|

AlphaCard ID Suite card design and database software is our most popular software, used by organizations in every industry from fitness to education. To help you get started with AlphaCard ID Suite, our online technical […]

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  • Technical Support for AlphaCard PRO ID Card Printers

Online support for your AlphaCard PRO printer

By |November 20th, 2018|

Our technical support team is here for you but if you want to learn more about your ID card printer, if you have an issue outside of business hours, or you want to get hands-on […]

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  • ID Card Printer Technical Support from AlphaCard

Tech Support Tip – Remember to update printer drivers & firmware

By |October 30th, 2018|

Keeping your printer’s drivers and firmware up to date is the best way to keep your printer updated and running smoothly – these periodic updates fix bugs, update printer settings, and more.

But where do you […]

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