We are proud to offer our customers the industry’s best free service and support plan through our AlphaCare® program. If you want premium service and support, have you tried our VIP service program – AlphaCarePlus®?
Benefits of AlphaCare
All AlphaCard customers receive AlphaCare support for free, which includes:
- Setup assistance & training for systems, printers, software
- Lifetime email support
- 30 days of phone support
- Warranty advocate service
- Printer repair facilitation
- 30 day upgrade program
Benefits of AlphaCarePlus
Why should you upgrade to AlphaCarePlus? Your AlphaCarePlus benefits include everything in AlphaCare and these additional service and support features:
- VIP phone & email support with a special line for faster support
- Lifetime phone support
- Free software updates on AlphaCard software
- Annual printer health check-up
- Advanced configuration support
- 25% off extended services
AlphaCarePlus is available at the low price if $298 per year. Contact your sales representative for more information.
Extended Services
For more advanced setup and services, our extended services are available for $150 per hour (AlphaCarePlus members get a 25% discount). These include:
- Extended training sessions
- Printer repairs & module installations
- Software assistance in non-supported environments
- Card design services
Learn more about AlphaCare, AlphaCarePlus, and AlphaCard Extended Services.
