Since we launched our new Technical Support section in October of last year, we’ve been busy adding more content to help your ID card system stay running in top shape. Have you checked out the Tech Support section yet?
Printer Support
Regularly cleaning your printer, updating the firmware and drivers, enabling new features – using an ID card printer requires some maintenance and upkeep on your part to keep in working for years to come. To help you with these tasks, we’ve compiled the most important technical support information for all the major printers from Magicard, Zebra, Fargo, and Evolis.
Popular topics for printers include:
- How to calibrate the ribbon sensors
- How to update firmware
- How to resolve a card jam
- How to resolve a broken ribbon
- How to enable dual-sided printing
And many more! Find your ID card printer and start using our expert technical support tips today.
Software Support
ID card software allows you to design completely custom ID cards, so you will have many features to learn as you set up your software. Our AlphaCard ID Suite Support section has a ton of resources for you including:
- An online version of our software help file
- Video tutorials for each edition
- Software activation help
You can learn more about AlphaCard ID Suite software in our Software Technical Support section.
Supplies Support
Although they aren’t the stars of an ID card system the same way the printer and software are, properly caring for your ID supplies is essential to making sure your cards print without smudges or broken ribbons. You’ll learn how to fix a ribbon that’s torn during printing and the best way to store and handle blanks ID cards in the Supplies Technical Support section.
Within each printer you’ll also find videos and how-to guides for loading cards and ribbons into your printer and more.
