Q: Will the RACO contact information that I have continue to work?

A: The phone information will remain the same as you have now. The email address that you have will change to the @alphacard.com domain. It is okay if you don’t update to the new email address immediately. The old email address will forward to the new email address for long after this branding change. Emails received from AlphaCard will be from the @alphacard.com email domain.

Q: Will we need a new W-9 from you?

A: No. The current W-9 is not affected by this branding change.

Q: Will payables made out to RACO Industries still work?

A: Yes. Payable information is not affected by this branding change.

Q: Are we required to have an updated Tax Exemption certificate as a result of this change?

A: No. The current Tax Exemption certificate is not affected by this branding change.

Q: If we need to update our supplier records, who should we contact?

A: The best contact for this information is your AlphaCard account executive.

Want to learn more about AlphaCard? Check out the RACO customer benefits.