Our technical support team here at AlphaCard is one of the best, with years of experience in technical support and customer service. Every member is dedicated to helping you resolve your problems quickly and getting your ID card system up and running at peak performance.
We are proud to offer our customers the industry’s best free service and technical support plan through our AlphaCare® program, included with every purchase. If you want premium service and technical support support, our VIP program AlphaCarePlus® offers additional services for a yearly fee.
Benefits of AlphaCare
All customers receive free AlphaCare support, which includes:
- Setup assistance & training for systems, printers, software (to be used within 30 days of purchase)
- Lifetime email support
- 30 days of phone support
- Warranty advocate service
- Printer repair facilitation
- 30 day upgrade program
Benefits of AlphaCarePlus
An AlphaCarePlus subscription includes everything you get with the free AlphaCare plus these additional support features:
- VIP phone & email support with a special line for faster support
- Lifetime phone support
- Free software updates on AlphaCard software
- Annual printer health check-up
- Advanced configuration support
AlphaCarePlus is available for $298 per year. Contact your sales representative for more information.
For advanced setup and services, technical support extended services are available for $150 per hour (AlphaCarePlus members get a 25% discount). These include:
- Extended training sessions
- Printer repairs & module installations
- Software assistance in non-supported environments