We are proud to offer our customers the industry’s best free service and technical support plan through our AlphaCare® program, included with every purchase. If you want premium service, special offers, and lifetime phone support, our VIP program AlphaCarePlus® offers additional services for a yearly fee.

Benefits of AlphaCare

All customers receive free AlphaCare support, which includes:

  • Setup assistance & training for systems, printers, software (to be used within 30 days of purchase)
  • Lifetime email support
  • 30 days of phone support
  • Warranty advocate service
  • Printer repair facilitation
  • 30 day upgrade program

Benefits of AlphaCarePlus

An AlphaCarePlus subscription includes everything you get free with AlphaCare, plus these additional support features:

  • VIP phone & email support with a special line for faster support
  • Lifetime phone support
  • Free software updates on AlphaCard software
  • Annual printer health check-up
  • Advanced configuration support

AlphaCarePlus is available for $298 per year. Contact your sales representative for more information.

Extended Services

For advanced setup and services, technical support extended services are available for $150 per hour (AlphaCarePlus members get a 25% discount). These include:

  • Additional training sessions
  • Printer repairs & module installations
  • Software assistance in non-supported environments

Learn more about AlphaCare, AlphaCarePlus, and AlphaCard Extended Services.