We are proud to offer our customers the industry’s best free service and technical support plan through our AlphaCare® program, included with every purchase. If you want premium service, special offers, and lifetime phone support, our VIP program AlphaCarePlus® offers additional services for a yearly fee.
Benefits of AlphaCare
All customers receive free AlphaCare support, which includes:
- Setup assistance & training for systems, printers, software (to be used within 30 days of purchase)
- Lifetime email support
- 30 days of phone support
- Warranty advocate service
- Printer repair facilitation
- 30 day upgrade program
Benefits of AlphaCarePlus
An AlphaCarePlus subscription includes everything you get free with AlphaCare, plus these additional support features:
- VIP phone & email support with a special line for faster support
- Lifetime phone support
- Free software updates on AlphaCard software
- Annual printer health check-up
- Advanced configuration support
AlphaCarePlus is available for $298 per year. Contact your sales representative for more information.
Extended Services
For advanced setup and services, technical support extended services are available for $150 per hour (AlphaCarePlus members get a 25% discount). These include:
- Additional training sessions
- Printer repairs & module installations
- Software assistance in non-supported environments
Learn more about AlphaCare, AlphaCarePlus, and AlphaCard Extended Services.
