AlphaCarePlus goes beyond standard service and support plans to give you VIP treatment. For a low annual fee you get all the benefits of normal AlphaCare support with SIX premium benefits!
Industry-Leading Technical Support
Every printer, system, and software from AlphaCard comes with setup assistance and training, to be used within 30 days or purchase. At this time our experiences techs will show you how your new products work and how to set them up.
All our customers get lifetime email support, warranty advocacy service and printer repair facilitation, and a 30 day upgrade program.
Advantages of AlphaCarePlus
To really set your new ID card printer, system, or software up for success, however, the advanced support options in AlphaCarePlus are here to help:
- Membership welcome packet with special VIP support phone number & email contact
- Lifetime priority phone support (standard phone support ends after 30 days)
- Free AlphaCard ID Suite version updates as they become available
- Free annual printer check-up & maintenance to keep your printing in top shape
- Advanced printer & software configuration assistance including database customization and migration for AlphaCard ID Suite, driver & firmware installation, printer upgrades, and more
- 25% discount on extended services (typically $150 per hour) including additional training sessions, card design services, printer repair & more
AlphaCarePlus coverage is an exclusive benefit for the original purchaser (individual or company), and is nontransferable. "Lifetime" coverage remains during the life of your card printer or software as long as software is running on a supported computer platform and printer parts are available, and it is not beyond repair.
One hour of free setup assistance and training is included with purchase of a complete system including a printer and software. Thirty minutes is included with the purchase of a standalone printer and/or a standalone license of AlphaCard software. Training expires 30 days after purchase, may not be applied towards original system cost or other goods or services, and is non refundable. Free training does not extend to any non-AlphaCard ID Suite software.
To ensure continuous coverage AlphaCarePlus will renew automatically using the original rate and pay method. You may cancel at any time, but at least 30 days prior to renewal.
The AlphaCarePlus program is offered as a courtesy to AlphaCard customers and may be modified or cancelled at any time without notification. This policy may be superseded by subsequent policies. It is our desire and intention to provide the highest level of continuing service to our customers.