The Pro-Xchange program takes the headache out of resolving warranty-covered issues. Instead of waiting for a printer to be repaired & shipped back, a comparable printer will be sent as a permanent replacement.
Get your Pro-Xchange replacement in 3 easy steps
- Call tech support at (866) 945-6810 for an evaluation & conditional approval.
- Complete the Pro-Xchange authorization form (below).
- Ship your original printer back to AlphaCard & send the tracking number to firstname.lastname@example.org
Full shipping instructions
Please use the original shipping box and packaging to ship your printer. If you no longer have the original materials, you may request a replacement shipping box & foam inserts for an additional fee. Otherwise, you may use a thick walled oversized box, packing the printer such that there is 3 inches or more of cushioning on all sides. Bubble wrap is ideal; DO NOT use Styrofoam packing peanuts. Leave no room for the printer to shift while in transport.
Ship printer to:
[YOUR RMA NUMBER HERE]
17858 SW Upper Boones Ferry Rd.
Portland, OR 97224
For customers within the US, your Pro-Xchange replacement printer will be shipped out as soon as we receive the tracking number for the return of your original printer. For customers outside the US, the Pro-Xchange replacement will be shipped after receipt of the return of your original printer.