How to Resolve a No Film Detected Error in a Rio Pro

If you have a No Film Detected error with your Magicard Rio Pro printer, there are several steps you can take to resolve the issue.

No Ribbon Installed Error

1. Update your printer’s drivers and firmware to the newest versions.
2. Clean your printer. Regularly cleaning the printer will keep out dust and debris, which can damage the print head. Watch the Rio Pro cleaning video.
3. Ensure the ribbon is set correctly in the printer. See how to load a ribbon.
4. If you have a different ribbon, or try switching them out for the new ones.

If you continue to experience problems, please contact AlphaCard technical support.