How to Resolve a Card Jam in an Enduro
If your cards keep jamming when you try to print with your Magicard Enduro, Enduro+, or Enduro 3e printer, there are several steps you can take to resolve the issue.
How to Resolve Card Jams
- Update your printer’s drivers and firmware to the newest versions.
- Clean your printer. Regularly cleaning the printer will keep out dust and debris, which can damage the print head. Watch the Enduro cleaning video.
- Ensure that you are using the correct Sunpower brand power supply (each printer comes with a power supply). Also make sure that the printer is not plugged into a surge protector.
- Calibrate the ribbon sensor by sending the FCL command.
- Finally, ensure your cards are not CR-79 sized, which can cause problems.
If you continue to experience problems, please contact AlphaCard technical support.