How to Resolve a Breaking Ribbon on a Primacy/PrimacyID

If you are having issues with your ribbons breaking when you try to print with your Evolis Primacy printer, there are several steps you can take to resolve the issue.

If your ribbon breaks, you can repair it by taping the broken ends back together to continue printing. If your printer continues to break the ribbon, follow these steps.

How to Resolve a Breaking Ribbon

1. Update your printer’s drivers and firmware to the newest versions.
2. Clean your printer. Regularly cleaning the printer will keep out dust and debris, which can damage the print head. Watch the video on how to clean your printer.
3. Make sure your ribbon cartridge is installed correctly.
4. Calibrate the ribbon sensor.
5. Try using a different ribbon.
6. Ensure that you are using the correct power supply (each printer comes with a power supply). Also make sure that the printer is not plugged into a surge protector.
7. Make sure you are not using CR79 sized cards.
8.  Remove the ribbon. Press upward on the gray latch on the left side of the printer to lower side panel. Check to make sure the ribbon uptake O ring has not slipped off the pulley.

If you continue to experience problems, please contact AlphaCard technical support.