How to Resolve Error 109 on an SD160

Error 109 is for a Print ribbon problem on a Datacard SD160 ID card printer. The printer ribbon is not moving properly, but following these steps will help resolve the problem.

How to Resolve Error 109

1. Open the printer and remove the ribbon cartridge.
2. Reposition, repair, or replace the ribbon and advance the repaired area one full turn.
3. Replace the ribbon cartridge and close the printer..
4. Press the User button on the printer. In the message box, click Retry, or click Cancel to cancel the card.

If you continue to experience problems, please contact AlphaCard technical support.