How to Resolve a Card Jam in a Pilot

If your cards keep jamming when you try to print with your AlphaCard Pilot printer, there are several steps you can take to resolve the issue.

How to Resolve Card Jams

1. Update your printer’s drivers and firmware to the newest versions. Download the Pilot drivers and firmware.
2. Clean your printer. Regularly cleaning the printer will keep out dust and debris, which can damage the print head.
3. Ensure that you are using the correct Sunpower brand power supply (each printer comes with a power supply). Also make sure that the printer is not plugged into a surge protector.
4. Finally, ensure your cards are not CR-79 sized, which can cause problems.
5. Try a different batch of cards.

If you continue to experience problems, please contact AlphaCard technical support.