Customer Service & Support

At AlphaCard, we’ll do whatever it takes to make sure our customers are satisfied. The ultimate success of your ID card program is what’s most important to us. Our friendly and helpful support team is there for you every step of the way, and we back that claim by offering AlphaCare, the industry’s top customer support package, to all of our customers free of charge.

AlphaCare

What is AlphaCare? Consider AlphaCare a shoulder to lean on any time you need help with your ID card program. This comprehensive customer service package is free for all AlphaCard customers, and provides helpful resources to solve any and all issues you might encounter.

With AlphaCare, our technical support team is available to help you set up your system, and will work with you should any operational issues arise down the road.

Submit a Support Case

Running into problems with your ID card system? Please get in touch with our technical support team. It only takes a few minutes to open a case. Once you post your question, our experts will quickly work to help you solve your issue.

Submit a support case via email

Shipping Policies

The AlphaCard warehouse is located on-site, so in most cases we can quickly pack and ship your items the day you place your order. UPS is our carrier of choice for both domestic and international orders.