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PRO Series AlphaCare Support

PRO Series AlphaCare Support

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AlphaCard PRO Series Support

Unlike other providers, AlphaCard promises to provide FREE support for the entire life of your printer! With AlphaCare you'll get direct access to our professionally trained technical support experts who have years of experience working with customers just like you.

In addition, AlphaCard PRO printers also include a free year of AlphaCarePlus support, a savings of $298. AlphaCarePlus® goes above and beyond standard AlphaCare services to include priority phone support, free software updates, an annual printer check-up, and other advanced services.

Benefit Comparison AlphaCare
Full Details
AlphaCare Plus
Full Details
  included low annual fee
Setup Assistance & Training
Lifetime Email Support
Warranty Advocate Service
Printer Repair Facilitation
30 Day Upgrade Program
Phone Support 30 days
VIP Phone & Email Queue  
Free Software Updates  
Annual Printer Check-up  
Advanced Configuration Help  
25% Off Extended Services  

Standard Benefits

AlphaCare is the industry's best support plan, and it's FREE for AlphaCard customers. Whether you are setting up an ID card system for the first time, or you need help with troubleshooting, our friendly experts will get you on track quickly.

Free Setup Assistance & Training ($150 Value)

Whenever you purchase a complete AlphaCard printer system, you qualify for up to one hour of training to be used within 30 days ($150 value). Receive up to 30 minutes with a standalone printer or software purchase ($75 value). Choose between phone, remote desktop, or webinar format.

Lifetime Troubleshooting & Email Support

Our ID experts will help you troubleshoot issues including break-fixes, basic calibration and configuration, print errors, jams, ribbon breaks, printer cleaning, software updates, and driver and firmware updates via email.

30-day Phone Support

We know getting started can be the hardest part, so for the first 30 days after purchase AlphaCare includes FREE phone support. You'll have direct access to our ID experts for technical support & diagnostics on any ID printer or software related issues.

Lifetime Printer Repair Facilitation

If your printer ever needs to be sent in for repairs, AlphaCard will facilitate the repair process (shipping and repair charges may apply).

Warranty Advocate Service

Every ID printer comes with a manufacturer warranty that generally covers parts and labor for 1-3 years. AlphaCard will help you understand your coverage and serve as your advocate to make sure you get the full benefit of your warranty, including any loaner printer coverage.

30-Day Upgrade Program

If you determine that your new system doesn't meet your needs within 30 days, you may return your software or printer for a full credit towards a replacement product.

Premium Benefits

Ready for the full VIP treatment? AlphaCarePlus goes above and beyond to offer world class full service technical support for your card printing system. AlphaCarePlus includes all the standard AlphaCare services, plus these exclusive member benefits:

Priority Phone Support

You can rest assured when certified ID printer technicians are just a phone call away. Enjoy priority phone troubleshooting support for any printer of software related issues. Plus, you'll get access to our VIP phone numbers so your call will always be sent to the front of the queue.

Free AlphaCare ID Suite Version Updates

Always have the latest features for your ID card software! Get free version updates of AlphaCard ID Suite software as soon as they are available.

Free Annual Printer Check-up & Maintenance

Make sure your printer stays in tip-top condition. Once a year, send in your printer to AlphaCard to have it thoroughly checked, maintained and calibrated by an expert. We’ll even cover the cost to ship your printer back to you afterwards!

Member Welcome Packet with VIP Phone & Email Contacts

Jump to the front of the line with priority phone numbers and email routing from our sales and technical support teams.

Advanced Printer Configuration Assistance

Our certified technicians will provide phone or remote support for advanced issues including:

  • Database customization or data migration for AlphaCard ID Suite software
  • System migration ( moving system to a new computer )
  • Driver & firmware installation
  • Printer field upgrade installation

25% Discount On Extended Services

Get 25% off additional training sessions, card design services, printer repair & more.

Extended Services

available at $150 per hour

  • Extended training sessions (beyond 1st hour included with AlphaCare)
  • Physical printer repairs or module installation
  • Assistance for software installed in a non-supported environment
  • Card design services

Details:

AlphaCare/AlphaCarePlus coverage is an exclusive benefit for the original purchaser (individual or company), and is nontransferable. "Lifetime" coverage remains during the life of your card printer or software as long as software is running on a supported computer platform and printer parts are available, and it is not beyond repair.

One free year of AlphaCarePlus is included with Alphacard PRO 100, PRO 500 & PRO 700 printers & systems, a $298 value. To redeem this free benefit, the AlphaCarePlus agreement be activated online. The one year duration starts at the original purchase date, regardless of activation date.

One hour of free setup assistance and training is included with purchase of a complete system including a printer and software. Thirty minutes is included with the purchase of a standalone printer and/or a standalone license of AlphaCard ID Suite software. Training expires 30 days after purchase, may not be applied towards original system cost or other goods or services, and is non refundable. Free training does not extend to any non-AlphaCard ID Suite software.

To ensure continuous coverage AlphaCarePlus will renew automatically using the original rate & pay method. You may cancel at any time, but at least 30 days prior to renewal.

The AlphaCare program is offered as a courtesy to AlphaCard customers and may be modified or cancelled at any time without notification. This policy may be superseded by subsequent policies. It is our desire and intention to provide the highest level of continuing service to our customers.

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