AlphaCare

When we say AlphaCare is the ID card industry’s top customer service plan, we really mean it. AlphaCare represents our pledge to always be there any time our customers need assistance. We want your ID program to succeed, and we’ll do everything in our power to help you achieve your goals.

The AlphaCare customer service package comes free with all AlphaCard orders. Highlights of the package include 1 free hour of Setup Assistance, free Quick Call and email support for life, and lifetime coverage for your ID card printer and software, regardless of warranty status.

AlphaCard’s customer service and tech support teams are made up of friendly and helpful experts who have years, if not decades, of experience working with customer just like you. They’re passionate about what they do, and with AlphaCare, they’re just a quick phone call away.

What can you expect from AlphaCare?

• 1 free hour of Training and Setup Assistance when you receive your system
• We provide lifetime Quick Call support for all printer and software issues. If we can help you over the phone in ten minutes, we will.
• You'll also receive free email support for life
• Printers & software are supported for life, regardless of warranty status
• Optional Loaner Protection Plan extends the use of a loaner printer through the life of the manufacturer warranty

Who receives AlphaCare?

The AlphaCare customer support program is available to all AlphaCard customers.

For full details on the AlphaCare program, please download the AlphaCare Program Details.